It's Not About You
Sydney Morning Herald
Saturday June 7, 2008
Breaking news well requires a high degree of emotional intelligence and compassion, says organisational psychologist Christopher Shen.
It might be tempting to become caught up in the emotion of an event but people who are expert at delivering extraordinary news maintain a healthy degree of detachment while still expressing compassion where appropriate.Shen says if called on to convey a shocking message you should sort through your own feelings first. Unresolved emotion will come through in your voice and could make the experience more intense for the recipient of your news. Consider how the person you are informing is likely to feel and what questions they are likely to need answered.
© 2008 Sydney Morning Herald
